“There is nothing more difficult to plan,
more doubtful of success, nor more dangerous to manage, than a creation
of a new order of things” The change phenomenon can arise from numerous causes: Political movements, government requirements, trends in the expectations of society, pressure and interest groups, competitive pressures, constantly increasing consumer expectations to name but a few. Whatever the causes, all organisations are affected by changes in their external and internal environments. What they are free to decide is whether to allow changing circumstances to dictate how they operate, or to formulate strategies enabling them to thrive in their environment. Many businesses have identified that in today’s extremely competitive market place the quality of their approach to change has become a major and in some cases the deciding competitive factor. Public Services have different pressures and organisational objectives but face similar issues – how can they prioritise delivery of high quality services in an efficient, effective and prudent manner? We at CMA are specialists in identifying the need for and management of change. Please view How We Work to gain an appreciation of our unique approach to this critical issue. |