The need for change may manifest itself in many ways:

• Budget shortfalls, profitability issues etc.
• Performance management problems.
• Customer dissatisfaction.
• Employee dissatisfaction.
• External audit assessments e.g. Comprehensive Performance Assessment ( CPA ).

In assisting you with your change management, believe that we must add value to your organisation by focussing on the delivery of benefits. This requires us to understand The Psychology of Change:

The management of change involves changing the way people think and behave within their organisational “system”

Research has identified 4 conditions for behaviour change:

• People must see the point of the change and agree with it.
• The surrounding structures must be in tune with the new behaviour.
• People must also see colleagues they admire modelling it.
• People need to have the skills to do what is required of them.

CMA collectively applies these principles to address specific business and organisational issues to deliver sustainable results. We treat each organisation as an individual case – off the shelf solutions rarely succeed. We work both in the Private and Public Services Sectors, National and International: enabling us to transfer the best knowledge and experience from one to the other. Our solutions are cost effective, improving not hindering organisational performance through the change process.

In Our Services you will find a range of specific services CMA offers and how they can be applied to solve your problems:

• Private Sector.
• Corporate.
• Small & Medium Enterprises ( SME ).
• Start-up.
• Public Services Sector.
• Local Government.
• National Health Service.
• Education.

• Visioning and Strategy development
• Customer development and management (CRM)
• Financial management
• Organisational performance, including business process re-engineering (BPR)
• Organisational learning, including organisational design and development
• Relationship Management
• Effective leadership
• Communications, both external and internal